MD DISTRIBUTIONS POLICIES

Notices-Web orders

By accessing this website (mdddistributions.com), you accept the terms mentioned below. You assume responsibility for the activities of your account or password. You are responsible for maintaining the confidentiality of your account and responsible for all activity on your account.

Delivery: Delivery times may vary depending on the availability of materials. Delivery charges: They may apply depending on the weight, the size of the package, the delivery address and the nature of the goods shipped.

Receipt of your purchase: It is your responsibility to check the condition of the package before signing any receipt slip presented by the carrier. You can refuse to accept the package by noting the problems on the receipt slip presented by the delivery person before signing it.

Return/Conditions web order

Return authorized if the following conditions are met:

• The return of products must be made within a maximum of 15 days following the delivery date. The date appearing on the delivery note being authentic.

• Return of special orders are not accepted.

• Any product that has been damaged or whose original packaging has been damaged will not be refunded or exchanged.

• A product whose packaging has been damaged during the return will not be accepted.

• Returns following an order error, will be the responsibility of the customer

• Return of item under the manufacturer's warranty, shipping costs will be borne by the customer.

• You received an item by mail that was damaged during transport, the exchange will be made free of charge with prior authorization by telephone or email.

MD Distributions reserves the right to determine, in good faith, that these conditions have been met.

Return and exchange by mail

• All returns must be authorized in advance by MD Distributions by telephone at 418-925-802 extension 2 or by email; isabel@mddistributions.com. A return authorization will be sent to you by email if justified. A return made without authorization will be automatically returned to the sender at his expense.

• Any postal return must be made by registered mail with acknowledgment of receipt, failing which, we will not be able to take into account the loss of the products during the return transport. (530 rue Platine Quebec, Qc G2N 2G6)

• Reimbursement may be made by crediting the credit card that was used initially, within a maximum of 30 days after confirmation of receipt of the customer's product.

Warranties

Products purchased on our website are subject to the same warranty conditions as products purchased from our retailers.

Price variation

MD DISTRIBUTIONS reserves the right to change prices or withdraw items from the selection offered at any time.

Photos, descriptions and technical characteristics

MD DISTRIBUTIONS strives to represent all merchandise on its site as accurately as possible. We attempt to maintain the highest level of accuracy in our descriptive texts.

Rights to the website, images and photos

The website, texts, graphics, content and videos are the property of MD DISTRIBUTIONS.

Terms and Conditions of Site Use

Acceptance of Terms of Use

MD DISTRIBUTIONS is the owner and administrator of the mddistributions.com site. Our website use policy sets out the general conditions of access and use. By using or visiting the site, you are bound by these terms and agree to abide by them. MD DISTRIBUTIONS reserves the right to modify the conditions of use, in whole or in part.

Accuracy of information

MD DISTRIBUTIONS devotes a lot of effort to updating the site. On the other hand, it is possible that an error remains in the information provided, or that this information is incomplete or less current.

Price

The product catalog contains prices displayed in Canadian dollars.

Links to other sites

External sites linked to the mddistributions.com site are entirely managed by third parties. The links do not engage the responsibility of MD DISTRIBUTIONS.

Property rights

The user acknowledges that he does not acquire any rights to the data. All the material contained on this site cannot be used without the written permission of MD DISTRIBUTIONS.

Privacy Policy

We are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information: 

• Name

• First name

• Postal address

• Email address

• Phone number

The personal information we collect is collected through forms and the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information.

Forms and interactivity

Your personal information is collected through the following forms:

• Website/newsletter registration form

• Order form

We use the information thus collected for the following purposes:

• Order tracking

• Information / Promotional offers

• Statistics

Log files and cookies

We collect certain information through log files and cookies. This mainly concerns the following information:

• IP address

• Operating system

• Pages visited and queries

• Time and day of connection

These files are used for the following purposes:

• Improved customer service

• Customer profile customization

• Order tracking

• Statistics

Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information. To exercise these rights, contact us by mail or email.

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL (Secure Sockets Layer) protocol

• Computer backup

• Username / Password

• Firewalls

We are committed to maintaining a confidentiality protocol. However, since no mechanism offers maximum security, a share of risk is always present when using the Internet to transmit personal information.